Great job guys, exactly what we wanted, and very professional. Not one hassle or complaint.

George Churchill
Cornerstone Structural Restoration Inc.

Thanks for your help and support. The guys did an amazing job and in crazy extreme weather. We are very very happy we went with Jay Fencing.

Talk to you later and in case I don't notice the side gate, just send me an email when it is installed.

Bye for now
Patti

Thanks so much for your help with this Kelly - your regular communication has been very helpful through this process - and the fence and deck look great - thank you!

It looks excellent! All around great job!

Hello Kelly,

I just wanted you to know my mom really likes the porch vinyl railings you installed. Your idea of changing the side railing for an easy grip is a good one which she appreciates alot.

Thanks again.

Purnima Sharma

We recently hired Jay Fencing to install fencing along our back lot line, which borders onto a wetland area. Eric's initial consultation/estimate included very detailed information and practical recommendations. The teams that completed the work arrived as promised and finished the job in a timely fashion. I would recommend Jay Fencing to anyone looking for quality work, at a fair price.

Hi Sarah,

The job is perfect. Thanks for all your help with the project. I will be recommending that we only use Jay Fencing from now on with all of our projects. This was a very small job for us and I look forward to working with your company on some nice, large projects.

Thanks again,

Jeremy (Forestell Designed Landscapes)

Thank you for the fantastic job. I was delighted to find the fence erected when I returned from a weekend away. Eric was extremely knowledgable and helpful. Communication with Eric and the company was easy and quick. I will recommend Jay Fencing to anyone who may require your services.

Thanks,
Jim

Dear Jay Fencing,

Graham and I would like to say thank you to Eric and his wonderful team that came and built our fence. It looks amazing! You all worked so hard at every detail. We can truly say we have the best looking and most well built fence in the neighborhood! We are looking into having a deck installed next summer - you guys will definitely be first on our list!

Thanks again so much,
Graham and Kirstyn

Hi Kelly,

Just wanted to express our thanks for the professionalism shown to us in our recent fence installation. Your phone calls advising us of the status of the installation were very much appreciated. It's getting harder and harder to find great customer service and we're happy it's alive and well at Jay Fencing. The fence looks great and Hunter thanks you as well.

Take care Kelly!

Debbie and Wayne Elliott

Hi Kelly,

We are very pleased with our fence and find our back yard is now our little oasis.

Brenda Chantler

Our experience with your company started with a thorough estimate and then follow through on the date of the post digging and fence building. On the day of the fence build, we were fully consulted on what we wanted and were offerred suggestions on what might look best. We had a minor issue with a neighbouring fence but that problem was quickly overcome with a solution that made sense. The last part of the job was the gate and it was a complete Wow as an arch was created that was both stylish and functional. We are very pleased with the job done and would recommend Jan Fencing to others.

I bought a new house which meant work - the fence was a disaster! When I came home from work the day it was finished I stood there with tears in my eyes. The transformation was incredible and I couldn't get a word out. The fence was perfect, but the gate was the miracle. The team doing my fence had created a masterpiece in wood. I never expected it to be THAT good! Thank you so much to everyone who worked on the fence. I am one VERY happy customer!

Cathy Goudie

Kelly, Sarah, we are absolutely thrilled with the work done on the fence at 111 Duke, and can't thank you enough. In fact I can't figure out how you did it, because as closely as I look, I can't see the join.

As a charitable agency, which survives on the strength of community donations, your help in this way enables us to continue the work we do for more than 350 child victims referred to us each year.

We’ll be sure to mention the work done in our next newsletter, which goes out to a thousand people...and on our website, which gets 13,000 hits each year. And I'll let our board and staff know who to call when they need a new fence!!!

Sincere thanks,
Jack Reynolds

Hey Jay

I wanted to send you an email to let you know what an amazing job Dave and your team at Jay Fencing did with my fence project.

From the start Dave showed professionalism and competence far and beyond his competitors. We paid quite a bit more to go with Dave and have to say it was worth every penny.

The whole Jay Fencing experience was painless. From the guys digging the holes to the guys putting up the fencing everyone displayed a high level of knowledge and courtesy.

I think exemplary service should always be acknowledged and celebrated and I will not hesitate to recommend Jay fencing.

Derek Hamilton

Hi Kelly,

Thanks for sending the guys over so promptly. Fence is great. Would definitely go with Jay Fencing again and if we move (as we would like to), we will.

Thanks

Anne

Hector….yeah all is good. We had a great time in the sun at the cottage this past weekend.

Your guys did a great job…Jay Fencing exceeded our expectations. Thanks for your assistance when it mattered!

Cheers, Mike

Hey Kelly...the fence is done! I absolutely love it!

Thanks so much for everything! Please send my thank you's to Samir and the others!

Greatly appreciated!

Tracey, Ty & Scamp!

We had our fence installed by a competitor of Jay Fencing less than 2 years ago. A large section came apart from the corner post and the competitor did not honor their warranty. The competitors Customer Service and Workmanship was very disappointing. No one even came to see the problem we had.

We called Jay Fencing to see what it would cost to fix the fence that wasn\'t even built by them. We spoke to Natalie at Jay Fencing and she sent someone out the same day to see what the problem was and called us back as promised. When we asked Jay Fencing what it would cost to repair the fence they replied \"No charge\" and we\'ll have someone there in the next day or two. What a surprise to come home the next day and see that Jay Fencing had been there and repaired their competitors poor workmanship for us at no charge.

A huge thank you to Jay Fencing's Customer Service Department and Fencing Crew for a job well done and appreciated. We would highly recommend Jay Fencing to all who are looking for quality and great customer service in their fencing needs.

Densa

Hi,

The boys already fixed the fence today and we are REALLY HAPPY!

Thank you so much!

Bill and Krys Nuhn

Kelly,

I am unsure who I would send this particular email to so I would appreciate you forwarding it to the appropriate people at Jay Fencing.

The two gentlemen that dug and set the posts at my house today were incredible. They were personable (explained the entire process and clarified any questions they had regarding the work to be done), were efficient, went above and beyond to ensure the jobsite received minimal damage and left my yard in better shape then they found it. Jay Fencing is lucky to have these two guys working for them.

Samantha and I are very excited to see the sections installed along with the gate!

Thank you for getting us on the to do list so quickly. I really appreciate it!!

Scott

Hi Kelly.

I got your message.

Have you ever seen a more beautiful fence.

It looks very good.

Thanks to you and your crew, for a job well done.

Thanks
Dennis

Hi Eric,

Just a short note to say how very pleased we are with Jay Fencing. The final product and the entire experience far exceeded our expectations. We are new to Waterloo and when we mentioned to a long-time friend and resident that we planned to upgrade our fencing, Jay Fencing was her first recommendation. We are so gald we took her advice!

Your recommendations in terms of style and structure were spot on and will ensure the great look will endure for many years to come.

Your installation staff were polite, considerate, expedient, skilled and professional at all times. We even learned two new techniques for building a quicker, cleaner and stronger fence! It was obvious they really knew what they were doing!!

We especially appreciated that you were instantly and immediately available by phone and that you took the initiate and time for site visits before, during, and after installation.

We will certainly be happy to recommend Jay Fencing with complete confidence!!!

Lloyd & Leona

Just a short note in appreciation for a job well done by all of the crews and the people on them. Starting with first of all having met and talked to Eric Schroeder, having listened to his input and advice and explaining the problems we may indeed face in erecting a privacy fence. He was both positive and helpful with ideas and advice, committed to also being able to finish the project in a very close and tight, time frame for us, and in fact even showed up with the first crew on the first day, and assured me that there would indeed be no problems of any kind and if there were, to contact him immediately, and especially so in completing the job within the particular time frame. Eric in fact returned again and spoke with me and checked out the ongoing progress and again assured me that completion would be imminent and in a few days.

Even the crews were understanding, professional in every way, and open to discussion and explanation as to the work being done and each following step. In fact each crew, as they finished for the day, reminded me that they needed to clean up after themselves, to the point where it would seem as though they were never there and proceeded to do exactly that regardless of the work or extra time that it took. Each of the crews, from digging and installing the posts, was meticulous in exact measurements and installing the posts as well as putting up the fence, building and installing the gate and finishing off the posts with a cap.

The completed fence looks fantastic, perfectly straight and I am sure the envy of the entire neighbourhood and in fact have already had a neighbour talk with Eric and will likely at a later date, continue our fence on and across his own yard. We are so proud and pleased with our fence and with the entire project and job that was handled entirely by your staff and crews and would continue to suggest to anyone needing or wanting a fence to contact you and especially Eric.

Our thanks for a very timely and professional job and special thanks to Eric, his expert help and diligence throughout, as well as the crews that were involved in the finished product and project.

Pete

I was very impressed with the service we received from Eric Schroeder at Jay Fencing. He was extremely co-operative and in sympathy with our situation which was that some teenagers knocked down the fence of our preschool for special needs children. He gave us a very fair price for the work. I was most impressed that he completed the work the next day after he gave us the estimate. I will be glad to recommend Jay Fencing to anyone needing fencing services.

Ann Crossman
Open Sesame Preschool

Hi Sarah,

Yes it has...and it looks amazing!! We are so impressed with the workmanship and the final product!! We are so very thankful and grateful for what Jay Fencing has done for us, THANK YOU!!!

Take care,
Magda

(see photo)

We just had Jay Fencing install an ornamental iron fence. We were delighted with our experience right from the start of the transaction to completion. Installers were very efficient and exacting to ensure fence was installed to our satisfaction. Although Jay's pricing was slightly higher, we got a quality job that exceeded our expections. We would highly recommend Jay Fencing.

Kelly! It's 5pm and your guys are still here. Do you realize they've put in more work in 1 day then the pool guys do in a single week :) Things are looking good. Fence sections all up and nearly done, alot of the ornamental fence is done, looks nice and sharp. Great job!

Hi Eric

Thanks – the experience has been great and the fence looks fantastic. The guys that were here Thursday and today were both great – very professional and did a super job.

Thanks again,

Melanie

My husband and I are both extremely pleased with the fence we just had put in. Eric came to our house to give the estimate: he was extremely professional, competent and friendly. He made the whole experience painless, which is sometimes a rarity in the customer service world these days. The installers did a wonderful job; extremely professional workmanship. Even the staff at the office who I spoke with to pay the invoice etc. were wonderful. We will recommend your services to anyone we know of who needs a fence. Thanks very much!

Jay
I wanted to let you know how much I appreciate your office staff and Dave your salesman and Rob and his crew for the excellent job they did putting up my new fence. Your employees are to be commended for their compassion and understanding due to the emergency of having my fence replaced. So often the owner of the company is not made aware of the personal touch their employees apply to their everyday work and I just wanted to let you know how greatful I am and I will recommend your company to my family, neighbours, and friends.
Thank you
Patricia Reilly
Guelph

Carol and I want to thank you work crew for the excellent installation of our fence; the neighbors have commentented on how well it looks, especially the impressive gate. The workers were very efficient, friendly and open to any questions we had. We would happily recommend your company to anyone wishing to have a fence installed.

Just a quick note of appreciation on a job well done.

We would like to thank Eric, Jay as well as the great installation team for their super customer sevice and attention to detail on the installation of our new fence. We are very happy with the finished product and will not hesitate to call and/or refer your company for future projects.

Sincerely, Mike and Nadine Koppeser

Hi Sarah,

We are more than pleased with our new fence. The finished product looks tremendous and all of the crew members who helped complete the job were fantastic...especially Shane!!!

When Tina and I decided to fence in the front yard for the dogs, Jay Fencing immediately came to mind as I constantly hear your advertisements on the radio on KIX106.7FM. I checked out your website and read all of the letters that your satisfied customers had submitted. Those letters convinced me that there was no need to call around and wait for countless estimates, I was only going to call Jay Fencing!!! From start to finish, everyone involved with this project gave 100% EXCELLENT CUSTOMER SERVICE which is something that is hard to find these days. So thank-you Sarah for a terrific experience, I will definitely recommend Jay Fencing to friends and family and would not hesitate to call again in the future if another project arises.

Sincerely,
Tammy Evans

P.S. Maggie, Cooper, and Rosie are also very happy with the fence!!! (see photo)

Thanks, Hector! And by the way, your team did a great job, we are very pleased with the results. Thanks.

Thanks, Chris

Hi Sarah,

Thank you for your support. The fence looks good and yes I am happy that it was done in time for my family to come back from vacation to keep my kiddos caged in. :)

Thanks,
Thaer

We are extremely pleased with our new fence and with the superior customer service, professionalism and sensitivity consistently demonstrated by everyone at Jay Fencing Ltd. Our job was completed within the time frame promised and estimate given. The final result exceeds our expectations in every way. Thanks to Eric for his patience, understanding, and suggestions on fencing in a difficult situation. Also thanks to Ryan and his team for the hole digging and post placement. Finally, thanks to Samir and team for his artful design and expert final installation. Great work everyone! We would not hesitate to recommend Jay Fencing Ltd. to anyone and/or hire you again in the future.

They did an awesome job today. The digging was pretty tough going especially in that heat. And they left the site neater than when they started. Please let them know how much I appreciate their hard work! Tx.

Therese

Thanks for the fence. It looks great. Eric was very helpful in picking out the fence and helping with ideas. He worked quickly to get the fence in and made sure everything went smoothly and efficiently. The installers were super as well and made sure we were pleased before they went ahead with any changes. The obviously knew what they were doing. Thanks for a job well done. Thanks guys!

Brent Graham
Puslinch

Dave Day,

I would like to take this opportunity to thank you all for the GREAT job done on my fencing. It is not only beautiful and well constructed but it fit right into my budget, too. I have received so many compliments that I would like to pass this on to you... "Well done"!

I called a few companies, stopped in to speak with them, some came out to look at what had to be done. One fellow disregarded my request for a quote. Quotes for the same size fence using the same materials ranged from $2,800 to $5,100. Only one of these business people were prepared to show me some ideas of what was possible. To say that I found them unimaginative, poorly organized, disinterested and out of tough...is an understatement. I was looking for the impossible combination: expertise, imagination, trustworthiness, good quality materials and excellent workmanship. I found ALL of those with Jay Fencing!!

I know that I was what one might easily describe as a "difficult customer", I was slow at every turn, wasn't really sure what I wanted (looking for suggestions), wasn't sure what I wanted to really spend...changed my mind all too often...and through it all, not only did I not once sense any frustrations from you or your crew, but there was a thorough willingness to work with me, to make suggestions, to tell me what the better products would be for my project and my budget, and to help me see where some of my ideas would cause issues down the road. No corner cutting at my expense with your company. I felt that you were more than happy to work with me every step of the way. I cannot impart upon you what that meant to me, Dave.

I would like to once again Thank You, you and your crew were extremely knowledgeable, professional and most importantly, patient. It was such a pleasure to work with a team of individuals who not only had the needed expertise but were all too happy to provide such a superb customer service!!!

I will highly recommend Jay Fencing at every turn, it has been a pleasure working with you all. Please, feel free to use my name and or this letter as a reference anytime.

Thank you once again;

Lynn McLaughlin
p.s. I think that photos of my fence should be in your website...as it combined the metal topper and the wooden fencing and you haven't got that on your site.

Click here to see Lynn's fence.

Jay,

My husband and I would like to thank everyone from Jay Fencing for their involvement with the installation of our ornamental iron fencing. It is beautiful and we have received so many compliments that we would like to pass on to you and your employees well.

Your employees were extremely knowledgeable, professional and most importantly, friendly. It was such a pleasure to work with a team of individuals who not only have the expertise but provide excellent customer service!!! Could you pass on a personal thank you to the following employees for their involvement with the installation of our fencing.

Thanks again Eric Schroeder, Rob, Chester, Ryan, Cody, Keri and Sarah. Great Work!!!!

We highly recommend Jay Fencing and it has been a pleasure working with you all. Please feel free to use our names as a reference anytime.

Peter and Kim Burgess
Guelph

Hi Eric,

I just wanted to thank you so much for helping me... and it has been a pleasure working with you... you are a superb salesman and estimator :)

It was a big surprise to see Jay himself come to my house in quick time to see my concerns and have them fixed in a jiffy without a word regardless of what I thought and he took the time to explain things. I will gladly recommend Jay Fencing to everyone. I'm still in shock how fast you guys jumped on this issue, I thank you once again.

A happy customer now
Janet Moza
Cambridge

Hi Sarah,

The deck is excellent! My wife and I enjoyed a nice steak dinner on the deck tonight and we are so happy with how it turned out. Everything is so great and we are so happy. I am glad Jay convinced me to only go with one step up to the octagon - much better than having two or three steps.

Thank you so much for everything Sarah. We are so happy with the deck and are happy to refer Jay Fencing to our friends.

Regards,

Matthew Rideout
Cambridge

Hi again Eric,

Bill and I thought we would share with you our experiences with your competition during the fence decision process, just for your information.

We didn't have any recommendations from anyone as to who to look at for a fence so we took to the Yellow pages.

Initially Bill called “Company A” and they returned the call and scheduled an appointment. A lady came out and measured and advised we would hear in a day with a quote. We never heard back from her. We called the company after 3 days and were advised the quote would be delivered by telephone the next day. We have not heard back from them to this day.

I then chose 3 fence companies from the Yellow Pages, “Company B”, “Company C” and Jay Fencing. The following are the results to my inquiries.

1. No reply to my message from “Company B”.

2. “Company C” told me to call another number, and the girl I spoke to asked where I lived. When I told her she said she had to have someone else call me back because she didn't think they went to Puslinch because it was "too rocky". I never heard back from them.

3. I called Jay Fencing, spoke directly to Eric and set up an appointment for the next day.

Bill then left another message with “Company B” and had a return call saying they would come the next evening and give us a quote. They never came.

He then chose another company from the Yellow Pages, “Company D”. They came out immediately and gave us a quote, however we had already had our quote from Jay's at this time and knew that we wanted the 20 year warranty product. He offered a competitive price and said he had a product with the same warranty. He presented us with a brochure for the product and it indicated that the warranty was only 5 years. When questioned on this he was going to investigate and get back to us. Never heard back from him about the product, only to see if we had made a decision.

At that point we had spoken with Eric a few times with a few questions and a change of our plan and were met with an immediate response and we were sensing that we would get good service with Jay Fencing so we then made our decision.

Bill and I both know that this is a very busy time of the year for all of the outdoor trades and expected to wait but we were extremely surprised at the lack of interest and response we received from these other companies. We feel it is quite shortsighted of them to ignore potential customers and that it is also extremely damaging to their reputations. It shows an absolute ignorance in customer relations. We don't have any qualms about sharing our negative experiences with these companies as we were not given anything resembling customer service. Fortunately for us, we did make the phone call to the company that does care and here we sit.....very satisfied customers!

Thanks,
Mary and Bill

***

Hi Eric,

Just a quick note to recap to you the comments I made to the girl I spoke with on the phone, when paying my bill.

Bill and I were extremely impressed with every aspect of our dealings with Jay Fencing, from the very first phone call I made inquiring about a quote to the completion of the job.

The customer service we received was exemplary. We were given a quote immediately, followed up by a timely schedule once we accepted. The young men that came to do the job were very polite and informative and eager to please. They also were very professional and skilled in the job they performed as well as demonstrating good work ethics. These young men represented your company so well as they arrived to do the job and focused on the job until its completion without wasting any time. I must say we were very impressed with them especially after seeing other trades that lacked their maturity. It was a pleasure to deal with all four of them.

We were also pleased that every phone call or email was replied to immediately and that every thing that we were told, regarding time frames, actual dates etc. were absolutely true. At no time did we second guess our decision to deal with your company.

And not to be forgotten, the fence is gorgeous, beautifully installed, and we couldn't be happier with our choice.

It will be our pleasure to recommend Jay Fencing (and already have) to anyone and everyone.

Thanks again,

Mary and Bill

just a note to let you know how pleased we are with our new fence and we wanted you to know how pleased we were with eric's service and a special thank you to rob your installer for the great work.

i would surely recommend your company.

Sam

Hi Eric,

I can not thank you and your team enough for the great work you have done at my house. The stairs are amazing and the quality of work is great. Thank you again for getting them done so quickly it adds so much to my new home.

Kim

We debated about doing the fence ourselves or having a company do it. When our neighbour had his done by Jay Fencing, we liked the quality and the workmanship we saw. As the two fences would join together, we decided to have Jay Fencing do the work so that the look would be more pleasing to the eye. Everyone from Dave in Sales to the installers were great to work with. Thanks for a job well done.

I wanted to let you know that we found (Eric's) approach and style to be most welcoming, genuine and helpful. In this day in age, with our unsettled economy, it is refreshing to talk to a company representative that is a true professional, honest and caring. Andrew and I both mentioned that we thought Eric provided us with “more than expected” service and we were truly appreciative.

I too work in a service orientated environment and know that it is usual to only hear the negative which is why I wanted to send a little note.

Jay – You’ve got a great employee in Eric and we look forward to working with you.

The installers were very dedicated to come to install our new chain link fence on a Sunday, in the rain, no less. We appreciate the excellent work and the safety we now have again since the fence enclosed one end of our pool. Thanks for a great job!

Marjolein Hicks, Kitchener

Just a brief "e" to extend my sincere thanks and time that Eric Schroeder extended to me recently. We have a fence that requires a "small" repair and as I went thru the telephone book I saw your ad. Eric was professional, timely and most importantly, completely honest with his assessment of the situation. He literally saved us hundreds of dollars with his complete professionalism regarding the project. It is rare in this day and age to meet someone who has the strong values and morals that Eric has. I appreciated meeting him and was completely satisfied with his recommendations. Jay Fencing has a very valuable sales/estimator in Eric.

The English oak split gate that you installed at the end of the lane to our heritage property is absolutely a work of art. We are so pleased with it and proud of it. It enhances immeasurably the entrance to the property. Even though it has only been installed a short while we have received a great many compliments on it.

Robert Woolner, Toronto

We want to extend our thanks to Dave Dey for arranging Chris and his partner to come and repair our gate problem on May 31/08. Hopefully the ground has settled now and we won't have this issue next spring. Again, we appreciate your help Dave, and the excellent service from the crew! Please don't hesitate to stop by again should you be in the area.

Regards, John & Christine Brown, Elmira, On.

May 20, 2008

I would like to take this time to sincerely thank you for a fantastic fence that I will enjoy for many years to come. I live on a corner lot and the fence gives much more added character to the house. I am very very pleased with choosing Jay Fencing as I was unsure at the time on what company to choose within the tri-cities area. I heard very good things prior to the fence going up regarding companies, advising me that Iwas choosing the right company for the job. Two of the agencies doing locates advised me that Jay fencing was also one of the only companies doing locates for customers and that I made a good decision on my choice of fence companies. I felt at ease knowing that this company was taking the time to ensure the customer that they are professional, prepared and have great knowledge with their expertise. Their are many companies/contractors in this day and age that do not pride themselves on workmanship, professional courtesy, customer service, and clean up at the end of a job. Jay Fencing more than met all my expectations of a tremendous job well done, the workers greeted me on site and asked me time and time again if everything was okay and how I wanted it, again reassuring me that they were there for me. I made a few changes and alterations also when fence posts were already in and they replaced posts to my liking no questions asked, reassuring me once again that they were there for me, and my needs came first.

Jay Fencing prides itself on their workmanship, professional courtesy, and customer service. I also found their pricing to be one of the best out there as I also got three different prices on exact fence estimates.

A special thank you to Jay and Hector who worked close with me in accomodating me with this project. In answering anyone's questions about a fence, your special project is their special project, and if you choose Jay Fencing at the end of the job I most guarantee you that you have chosen the right company for the job.

Thanks once again for an excellent experience and a job done that far exceeded my expectations....

Sincerely,

Todd & Joanne Abernethy